Mrs. M. MADHAVI

ASSISTANT PROFESSOR

[email protected]

Biography

I have done my first job in Airtel as an Customer service executive and became team leader and got the best Customer service executive award also. In 2007 I have completed my MBA from OU in HR (Major) Finance (Minor). In 2009 joined in Einstein College of Business Management worked till 2017 and joined Anurag university as an Assistant Professor till now. Pursuing Ph.D (HR) from GITAM university, Hyderabad.

Research Interests

  1.   Human  Resource Management
  2.   Organizational Behavior
  3.   Change Management

Teaching Interests

  • Human Resource Management
  • Entrepreneurship Development
  • Learning and Development
  • Leadership and Change Management
  • Management of Industrial Relations

Selected Publications

  1. “Application of SERVQUAL Scale to Measure the service Quality at A Higher Educational Institute”, National Conference on Innovations in Service Quality Management (in association with Association of Indian Management Schools), Jan 31st and Feb1st 2013, School of Management Studies, Chaitanya Bharathi Institute of Technology, Hyderabad (ISBN:978-81-907052-9-5)
  2. A Study on Performance Appraisal at MSR India ltd, International Journal for Research in Applied Science & Engineering Technology (IJRASET). ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor:7.77. Volume 7 Issue IX.
  3.  M.Madhavi, ” A Study on gender implications on Artificial Intelligence (AI) and its impact on jobs” published in July 2019 in Global Journal for Research Analysis.

 

 

Selected Awards and Honors

1. Received an award of Best Team Leader for Customer service Operations in the year 2003.

Education

  • Pursuing Ph.D (Human Resource Management) from GITAM university,Hyderabad
  • M.B.A. in Human Resource Management (Major),Financial Management(Minor) from Osmania University (2005-2007)
  • M.A (English) from Osmania University (2014)
  • B.Com from Osmania University (1995-1998)

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